winpj Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by winpj Casino ("winpj," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "Player," or "User") who access or use the winpj website at winpj.cam and all associated services, features, games, content, and communications (collectively, the "Platform").

winpj is committed to handling your personal data with care, transparency, and in full accordance with applicable data protection laws. We understand that Filipino players place significant trust in us when they share their personal information, and we take that responsibility seriously.

This Policy should be read together with winpj's Terms & Conditions and Responsible Gaming Policy, both of which are available on this Platform. Terms defined in the Terms & Conditions carry the same meaning in this Policy unless otherwise stated.

2 Data We Collect

winpj collects the following categories of personal data from players and Platform visitors:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document.
• Date of birth (for age verification — players must be 21 years or older).
• Email address and mobile phone number.
• Residential address, city, and region within the Philippines.
• Username and encrypted password.

2.2 Verification (KYC) Documents

• Copies of government-issued photo identification (passport, driver's license, national ID).
• Proof of address documents (utility bill, bank statement, or similar, dated within three months).
• Proof of payment method ownership where required.

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment method references.
• GCash account reference, Maya account reference, or bank account identifiers used for transactions.
• Account balance history and bonus transaction records.

2.4 Gaming Activity Data

• Game play history, including games played, wager amounts, win/loss outcomes, and session durations.
• Bonus usage, wagering progress, and VIP tier status.
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

2.5 Technical & Device Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system, browser type, and screen resolution.
• Session timestamps, login frequency, and Platform navigation data.
• Cookie identifiers and similar tracking data (see Section 7).

2.6 Communications Data

• Records of communications between you and winpj's customer support team, including live chat transcripts and email correspondence.
• Feedback, complaints, and dispute records.

3 How We Collect Your Data

winpj collects personal data through the following means:

4 How We Use Your Data

winpj uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your winpj account, including processing logins, balance updates, and account settings changes.
• Identity Verification: To verify your age (minimum 21 years) and identity as part of our KYC process and to comply with anti-money laundering obligations.
• Transaction Processing: To process deposits and withdrawals in Philippine Peso via your chosen payment method and to maintain accurate financial records.
• Game Delivery: To provide and improve winpj's game library, record gaming history, calculate VIP tier progress, and credit bonus awards correctly.
• Customer Support: To respond to your queries, resolve disputes, and improve our support workflows based on interaction history.
• Responsible Gaming: To monitor gaming patterns, enforce responsible gaming tool settings you have activated, and identify players who may be showing signs of problem gambling.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct.
• Legal Compliance: To meet our obligations under applicable laws, including providing records to regulatory authorities when legally required.
• Marketing Communications: To send promotional offers, bonus notifications, and Platform updates to players who have opted in. You may unsubscribe at any time.
• Platform Improvement: To analyze usage patterns, identify technical issues, and make data-informed improvements to the winpj Platform experience.

5 Legal Basis for Processing

winpj processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfill the contract between you and winpj — for example, processing your deposits, delivering games, and maintaining your account balance.
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML obligations and requirements imposed by regulatory authorities.
• Legitimate Interests: Processing carried out in furtherance of winpj's legitimate business interests, such as fraud prevention, Platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

winpj does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients only where necessary and for defined purposes:

6.1 Payment Processors

Financial transaction data is shared with payment service providers — including GCash, Maya, BPI, BDO, and Metrobank — solely for the purpose of processing deposits and withdrawals on your behalf. These providers operate under their own privacy policies and security standards.

6.2 Identity Verification Services

KYC document data may be shared with third-party identity verification providers engaged by winpj to assist in confirming player identity and complying with AML obligations.

6.3 Technology & Infrastructure Providers

winpj works with cloud hosting, analytics, and security technology providers who may process personal data on our behalf. All such providers are bound by data processing agreements that restrict their use of your data to services rendered for winpj.

6.4 Game Software Providers

Certain game providers integrated into the winpj Platform may receive limited technical identifiers (such as a session token or player ID) to deliver their games. Full personal details are not passed to game providers beyond what is technically necessary.

6.5 Legal & Regulatory Authorities

winpj may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or regulatory direction. We will, where permissible, notify affected players of such disclosures.

7 Cookies & Tracking Technologies

winpj uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small data file placed on your device when you visit a website. winpj uses the following categories of cookies:

You can manage cookie settings through your browser's privacy settings. Note that disabling essential cookies may impair the functionality of the winpj Platform, including your ability to remain logged in during a session.

8 Data Retention

winpj retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an active account, and to comply with our legal and regulatory obligations. Specific retention periods include:

• Active Account Data: Retained for the duration of your winpj account and for a minimum of five (5) years after account closure, as required by AML and financial record-keeping regulations.
• KYC Documents: Retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, and for a reasonable period thereafter as evidence of consent status.

When personal data is no longer required, winpj will securely delete or anonymize it in accordance with our internal data retention and destruction procedures.

9 Data Security

winpj implements a range of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and winpj's servers.
• Encryption at rest for sensitive data fields stored in winpj's databases, including passwords (hashed) and financial identifiers.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform and supporting infrastructure.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable notification requirements.

10 Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights with respect to your personal data held by winpj:

• Right of Access: You may request a copy of the personal data winpj holds about you, along with information about how it is used.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your winpj account. Minor corrections can be made directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to winpj's legal retention obligations.
• Right to Restrict Processing: You may request that winpj restricts the processing of your personal data in certain circumstances, such as while a complaint is under investigation.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting any prior lawful processing.
• Right to Complain: If you believe winpj has handled your personal data improperly, you have the right to raise a complaint with winpj directly or with the relevant data protection authority in the Philippines.

To exercise any of the above rights, please contact winpj's customer support team via live chat on the Platform or by email. winpj will respond to verifiable requests within a reasonable time frame and in accordance with applicable legal requirements.

11 Minors & Age Restriction

The winpj Platform is strictly intended for individuals aged 21 years and older. winpj does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered a winpj account without your knowledge, please contact our customer support team immediately so that the matter can be investigated and the account closed.

12 International Data Transfers

winpj's primary operations are focused on serving Filipino players. In the course of operating the Platform, personal data may be transferred to and processed by service providers or infrastructure partners located outside the Philippines. Where such transfers occur, winpj ensures that appropriate safeguards are in place — such as contractual data protection clauses — to maintain a level of data protection consistent with this Policy and applicable law.

13 Third-Party Services & Links

The winpj Platform may include references to or integrations with third-party service providers, including payment gateways and game software providers. winpj is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your winpj account, particularly your payment provider (such as GCash or Maya) which will handle transaction data under its own privacy framework.

14 Changes to This Privacy Policy

winpj may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, winpj will notify registered players via email or an on-Platform notification prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Continued use of the winpj Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue using the Platform and request account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or winpj's handling of your personal data, please reach out to our team. winpj's customer support is available 24 hours a day, 7 days a week, via live chat on the Platform.

For written correspondence regarding privacy matters specifically, you may contact us by email. All privacy-related inquiries will be handled with care and responded to within a reasonable time frame.

Email (non-clickable): [email protected]

winpj is committed to resolving privacy concerns transparently and fairly. If after contacting us you remain dissatisfied with our response, you retain the right to escalate your complaint to the appropriate regulatory authority in the Philippines.